Restoration service · 24/7 emergency response
Water Damage Restoration
Water damage restoration is the full process of returning a property to its pre-loss condition after water intrusion: emergency water removal, structural drying, cleaning and sanitizing, and the repair or rebuild of damaged materials. If water has entered your home or business, call now so the damage is dried and documented before it spreads.
What this service involves
Restoring your property, start to finish
Water damage restoration begins the moment you call: assessing what happened, where the water went, and what category of water is involved. From there the work is systematic, extraction first, then drying, then cleaning, then repair, with moisture levels tracked at every stage so nothing is left wet inside a wall or under a floor.
A professional restoration response saves material that home drying methods usually cannot. Carpet, drywall, hardwood, and framing can survive a water loss when they are dried correctly and quickly. The same materials are often lost when drying is delayed or done without professional equipment and moisture verification.
- Same-day emergency response for active water damage
- Professional extraction and structural drying equipment
- Moisture measurement and drying documentation
- Cleaning and sanitizing of affected surfaces
- Insurance-ready records of the full mitigation
What a professional water damage restoration job includes
Damage assessment
Technicians identify the water source, category, and extent of saturation before work begins.
Water extraction
Standing water is removed quickly with pumps and professional extractors.
Structural drying
Air movers and dehumidifiers dry walls, floors, and framing to a verified dry standard.
Cleaning and sanitizing
Affected surfaces are cleaned and treated so the space is safe to live in.
Repair and rebuild
Damaged materials are replaced and the property is returned to its pre-loss condition.
Mold prevention
Fast drying and moisture monitoring reduce the chance mold develops after the job.
The process
How water damage restoration works at Metro
From the first call to the final check, every job follows the same disciplined sequence.
- 01
Call for assistance
You reach the 24/7 emergency line and describe the situation. The crew confirms location and what to do until they arrive.
- 02
Assess and document
The technician maps the water's path, checks the source, and photographs the damage for your records and claim.
- 03
Stop and extract
The source is contained, then standing water is pulled out with professional extraction equipment.
- 04
Dry and monitor
Drying equipment is staged and moisture levels are measured daily until the structure meets a dry standard.
- 05
Clean, repair, restore
Surfaces are cleaned, damaged materials are replaced, and the space is handed back ready for normal use.
When to call
When should you call about water damage restoration?
Call the moment you notice wet carpet, soaked walls, pooling water, or a sudden spike in humidity after a leak. The sooner restoration begins, the more of the property can be saved.
(248) 617-0738- You have visible standing water or soaked flooring and walls
- A leak or overflow has been running for hours or overnight
- You smell a musty odor developing in a damp room
- You need documented mitigation records for an insurance claim
Straight answers
Water Damage Restoration questions, answered directly
How quickly should I call after water damage?
Call the same day you notice the damage, ideally within hours. Water migrates into porous materials and raises humidity quickly, and the longer materials stay wet, the more likely they must be removed and replaced rather than dried and saved.
What does water damage restoration cost?
Costs depend on the extent of the damage, the category of water, and the materials affected. A technician inspects the property and provides an estimate for the mitigation work, and restorers typically document the work so you can submit it with your insurance claim.
Can I clean up small water damage myself?
Very small, clean-water spills on non-porous surfaces can often be dried with towels and fans. When water has soaked into drywall, carpet, or flooring, or when it has been present for more than a day, professional extraction and drying are the reliable option.
How do I know the property is fully dry?
Technicians measure moisture in affected materials with moisture meters and confirm the structure reaches a dry standard before drying equipment is removed. You should not rely on touch or appearance alone, since water hides inside walls and under floors.
Emergency assistance
Need water damage restoration help right now?
Active water damage moves fast. One call connects you with the restoration response available in your area.
(248) 617-0738 / 24/7 emergency assistance