About Metro
A restoration brand built for the worst day of the year
Metro Water Damage Restoration is a water damage, flood, mold, and fire restoration brand serving homes and businesses in verified markets across Michigan, Georgia, and Illinois. The company is led by Phil Kim, and its entire model is built around one moment: the phone call after water enters your property, answered by someone who understands exactly what happens next.
Call Now (248) 617-0738
The principle
Answer. Understand. Act.
Phil Kim leads Metro Water Damage Restoration and built the company around one principle: when water enters a home, the first call should reach someone who answers, understands the situation, and knows exactly what to do next.
That principle shapes how the company operates. The emergency line is staffed around the clock, the response starts with asking what you are dealing with rather than templated answers, and every job is documented the way an adjuster expects, because water damage claims stand on records.
Metro serves the markets where it has verified coverage: Oakland, Macomb, and Wayne counties in Michigan, Fulton and Cobb counties in Georgia, and the Chicago area in Illinois. Where Metro does not have verified coverage, it says so honestly, and points callers to the right help.
Principal, Metro Water Damage Restoration
Office
Rochester Hills, Michigan
2902 Hartwick Dr, Rochester Hills, MI 48307
(248) 617-0738Emergency dispatch 24/7
Verified service areas
- Michigan: Oakland, Macomb, and Wayne counties
- Georgia: Fulton and Cobb counties
- Illinois: Cook County, Chicago area
What Metro does
The restoration services behind the brand
How we work
Standards every job follows
Safety first, always
Nobody enters water near electricity, floodwater, or sewage without the right assessment. Content safety beats speed.
Measured, not guessed
Drying is verified with moisture meters and documented daily until a dry standard is reached.
Documentation by default
Every response is photographed and logged so your insurance claim has a clear, defensible record.
Coverage stated honestly
Service areas are listed only where verified, and offices are labeled for exactly what they are.
Editorial policy
The guides and resources on this site are written to answer real questions directly, with safety guidance first and no invented statistics, certifications, response times, or reviews. Local content is based on verifiable facts about each market: watersheds, flood maps, weather patterns, and housing characteristics. When a fact cannot be verified, it is left out.
Emergency assistance
Ready when the worst day arrives
Metro's emergency line is open 24/7 in its verified service areas. Call now, or read the guides to know exactly what to do before you call.
(248) 617-0738 / 24/7 emergency assistance