Restoration service · 24/7 emergency response
Flood Damage Restoration
Flood damage restoration is the cleanup and recovery work that follows flooding, whether the water came from a storm, rising groundwater, a failing sump pump, or an internal overflow. It combines fast water removal, structural drying, and sanitation to return the property to a safe condition. In a flood emergency, call now.
What this service involves
Flooding is different from an ordinary leak
Floodwater is often a different situation from a clean pipe leak. Water that enters from outside can carry soil, contaminants, and debris, and the safety rules change: people and pets should stay out of floodwater, and everything it touches needs professional assessment and, where needed, sanitizing.
Flood restoration follows a proven sequence: protect occupants, extract the water, dry the structure, clean and treat affected surfaces, then handle the repair work. Because flooding affects entire rooms and can strain foundation drainage, the drying plan is set up to pull moisture out of concrete, framing, and wall cavities, not just the visible floor.
- 24/7 response for storm and groundwater flooding
- Pump-out and extraction of floodwater
- Structural drying of concrete, walls, and framing
- Sanitation of flood-affected surfaces
- Documentation for storm and flood claims
What a professional flood damage restoration job includes
Floodwater removal
Pumps and extractors remove floodwater quickly and safely from the property.
Deep drying
Concrete, wall cavities, and framing are dried with heavy-duty equipment.
Cleaning and sanitation
Flood-affected surfaces are cleaned and treated per category of water.
Material triage
Each material is assessed: what can be dried and saved, what must be removed.
Claim documentation
Water lines, affected areas, and response steps are recorded for your carrier.
Safety guidance
Occupants are guided away from contaminated water and unsafe areas.
The process
How flood damage restoration works at Metro
From the first call to the final check, every job follows the same disciplined sequence.
- 01
Call and stay clear
Call the emergency line and keep people and pets out of standing floodwater.
- 02
Assess the water
The crew identifies the source and category of water to set the safety plan.
- 03
Pump and extract
Floodwater is pumped out and extracted from floors and lower wall areas.
- 04
Dry and dehumidify
Heavy-duty drying equipment targets concrete, framing, and wall cavities.
- 05
Clean and restore
Affected materials are cleaned, treated, repaired, or replaced.
When to call
When should you call about flood damage restoration?
Call for flood cleanup the moment water from a storm, rising groundwater, or a failed sump pump is inside the property. Floodwater moves fast and brings contamination with it, so the response should start immediately.
(248) 617-0738- Water is entering the home from outside, a window well, or a crawl space
- A sump pump failed and the basement is flooding
- Storm water has soaked carpets, walls, or stored belongings
- You are unsure whether the water is contaminated
Straight answers
Flood Damage Restoration questions, answered directly
Is flood damage covered by homeowners insurance?
Flooding from outside the home, such as storm-driven or groundwater flooding, is typically not covered by a standard homeowners policy and requires separate flood insurance. Overflow from inside the home may be handled differently. Your carrier and adjuster are the source of truth for your policy.
Why should I stay out of floodwater?
Floodwater can contain sewage, chemicals, and debris, and it may be energized by submerged electrical systems. Treat all floodwater as contaminated and keep people and pets out until a professional assesses it.
Can wet carpet and padding be saved after a flood?
Carpet with clean water can sometimes be extracted and dried. Carpet that has been exposed to contaminated water is usually removed and replaced, along with the padding, because it cannot be reliably cleaned or dried.
Emergency assistance
Need flood damage restoration help right now?
Active water damage moves fast. One call connects you with the restoration response available in your area.
(248) 617-0738 / 24/7 emergency assistance