Insurance and Claims Frequently asked question

Does homeowners insurance cover water damage?

The direct answer comes first, then the detail behind it. If your situation is urgent, skip ahead and call the emergency line: a restoration specialist will walk you through it.

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The direct answer

Coverage depends on your specific policy, the cause of loss, exclusions, and your carrier's determination. Sudden and accidental water damage such as a burst pipe or appliance leak is often covered, while flooding from outside the home and gradual damage or neglect are typically not. Check with your carrier and adjuster for your situation.

01

What is typically covered

Sudden and accidental water damage from sources inside the home is the classic covered loss: a burst supply pipe, a failed appliance supply line, an overflowing washing machine, or a water heater leak. Coverage for the damage and often for the mitigation work is what most standard homeowners policies are built around.

The key words are sudden and accidental. The damage has to be a surprise event, not the result of a problem that was allowed to continue.

02

What is usually excluded

Flooding from outside the home, such as rising water from a river, storm surge, or heavy rain entering at ground level, is typically excluded from standard homeowners policies and requires separate flood insurance. Gradual damage, long-term leaks, and maintenance-related failures are usually excluded too, because the policy expects the homeowner to address known problems.

Sewer backup is often excluded from the base policy but is frequently available as an endorsement. Whether it applies depends on the cause and your carrier's language.

03

How to get a clear answer for your policy

Read your policy's water damage and exclusion sections, then call your carrier or agent with the specific facts: what happened, when, and where the water came from. Ask directly whether the cause of loss is covered and what documentation they need.

Mitigate the damage promptly either way. Prompt mitigation protects the property and is expected by virtually every policy, regardless of how the coverage question resolves.

Emergency assistance

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